Core Capabilities
Enterprise-grade features engineered for scale, reliability, and absolute operational control.
Guaranteed Response Times
Severity-based SLAs with guaranteed response from 15 minutes (P1) to 4 hours (P4). Escalation paths clearly defined.
Technical Account Manager
A dedicated TAM who knows your architecture, your team, and your business goals. Proactive, not reactive.
24/7 Critical Support
Round-the-clock coverage for production-down scenarios. Direct phone access to senior Prodaric engineers.
Health Reviews
Quarterly architecture reviews, performance audits, and upgrade planning sessions with your TAM and Coderic engineering.
Technical Specifications
Built to withstand the demands of enterprise-scale operations across Latin America and beyond.
- 15-minute P1 response guarantee
- Dedicated Technical Account Manager
- 24/7/365 critical support
- Quarterly health reviews
- Priority access to hotfixes
- Upgrade planning and assistance
Ready to Deploy?
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